Last updated: September 15, 2026.
This policy applies to digital products purchased through the Apartment Notes website, operated by Niche Site Media FZCO, United Arab Emirates. Sales have not opened yet.
Refund eligibility
Digital product purchases are generally non-refundable unless applicable law gives you a right to a refund.
You may request a discretionary refund within 14 days of purchase. Submitting a request does not guarantee approval.
Your mandatory consumer rights remain in place, including applicable withdrawal rights and remedies for defective or misdescribed products.
Exceptions to withdrawal rights for digital downloads may apply where you have expressly consented.
Request a refund or download help
Contact Apartment Notes at ericbranston@apartmentnotes.com with your order reference, product name, and the reason for your request.
If a file will not open or your download is unavailable, describe the problem so we can help. Please do not send full card details.
Payment and refund processing
Sales have not opened yet. Payment and refund processing details will be available when purchasing opens.
After approval
Eligible refunds are normally processed to the original payment method within 14 days of approval. Access to the refunded product ends.
Retailer purchases
Products bought from other retailers through our affiliate links follow that retailer’s return policy.